Terms And Conditions, Shipping and Returns

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Ordering and Returns

Ordering & Payment

It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

By placing an order, you authorize ElectroMeds.com to charge the credit card / debit card you provided for your order. If your credit card is declined at the time you place your order, your order will not be accepted and you will be notified that your order payment has failed. Once your payment information is corrected, your order will be placed. If you have received an order without paying for it (e.g. your credit card was cancelled) ElectroMeds.com reserves the right to pursue any/all collection efforts allowed under the law.

For orders paid by check, if  your check payment has “bounced” or been declined by our Bank, you are liable for paying the Bank’s “Bounce Fee”, along with your order total before your order will be fulfilled.

 

Return Policy

Products can be returned if unused or unopened within 30 days of purchase, unless otherwise stated. Refunds are given using the original form of payment. Shipping and return shipping is non-refundable.

The return policy and factory warranty for each product is listed on the product sales page which can be found under each of the products in the STORE.

Please note that some products are subject to a restocking fee as well.

Refunds will be mailed as a check to you within 30 days of receiving the equipment back.

It is strongly suggested that Customers purchase insurance on the return shipment. If the package is damaged during the shipping process, the return will not be accepted.

It is also suggested Customers get tracking and shipping confirmation when returning a product to ensure ElectroMeds.com receives the package. ElectroMeds.com is not responsible for packages lost during the shipping process.

Returns may be rejected on individual circumstances.

 

Shipping & Handling

Flat rate shipping applies only to orders shipped within the Continental U.S. using the standard UPS or USPS shipping method. Expedited shipping options do not qualify for flat rate shipping and are subject to the rates of the carrier. Flat rate shipping for each product is listed on the product sales page which can be found under each of the products in the STORE.

Packages shipped outside of the U.S. are subject to the rates of the carrier and import duties and fees

We process and ship all orders within 24-48 hours of receipt (unless otherwise stated). Orders are processed and shipped during regular business hours (Monday through Friday from 8:30AM – 5:00PM CST, excluding holidays).

 

US Shipping Methods

  • Continental United States:
    • The shipment carrier is determined at the time of shipping. Your order may be sent via USPS or UPS. This is determined by weight of package and timeframe selected.
  • Hawaii, Alaska and Puerto Rico:
    • The shipment carrier is determined at the time of shipping. Your order may be sent via USPS or UPS. This is determined by weight of package and timeframe selected.
US Shipping Times (UPS)Here are the shipping times after the package has been processed and shipped:

  • UPS Ground (3-7 Business Days after processing)
  • UPS 2nd Day Air (2 Business Days after processing)
  • UPS Next Day Air (Next Business day after processing)
US Shipping Times (USPS)

Here are the shipping times after the package has been processed and shipped:

  • Priority Mail (2-7 Business Days)
  • Express Mail (2-5 Business Days)

For APO/FPO addresses, all orders will be shipped via USPS:

  • Priority Mail (2-5 Business Days)
  • Express Mail (2-5 Business Days)